FREQUENTLY ASKED QUESTIONS

STOREHOUSE is experienced on foot and includes moments of interaction with performers, but you will not be forced into any audience participation and can choose a level of involvement you are comfortable with. Unlike some immersive experiences, the show is not free-roam. The narrative is dialogue-based and linear, and there is a clear distinction between audience and performers. You will never be in a one-on-one situation with a performer, thrown into an unexpected scenario or challenge, or subjected to jump scares.

Audiences may be split into smaller groups for some scenes but you will rejoin the rest of your party later on in the experience.

The experience is approx. 90 minutes long, and there is no interval. Please arrive at the entry gate 20 minutes before your scheduled performance time to allow time to get to your allocated start point and to use the facilities.

The show contains visual references to death and hanging.

The show contains some haze and flashing lights.

You are not permitted to use phones and cameras once inside. You will be asked to put these items into a sealed bag which can stay with you during the performance. There will be an opportunity to take photos towards the end. You will be notified when it is ok to do so.

Please wear clothing and shoes you will feel comfortable standing in for the majority of the 90 minute performance.

Previews £27.50 Off peak performances (weekdays) £37.50 Peak performances (weekends) £47.50 Group rate (10+ people) £35 per person

There are no concessions available outside of our main price bands. However if you have access requirements you are entitled to a free companion ticket. Please discuss this with our Box Office at the time of booking.

The show is recommended for 16+. Under 18s must be accompanied by an adult.

Subject to availability, tickets can be purchased on the day until one hour before the performance start time.

There is no box office at the venue. Please book in advance online.

Tickets are not refundable but can be exchanged for another date up to 48 hours in advance (subject to availability). Exchanges can only be made once and will incur an admin fee of £3 per ticket.

Exchanges can be made for tickets of the same price as those originally purchased, or to a higher price on payment of the difference. All exchanges are subject to availability and an admin fee of £3 per ticket. You may not exchange your tickets more than once. Please call 0207 557 7390 (10am – 5.30pm, Mon – Sat) or email [email protected].

It is possible to amend the lead name on an existing order. In this event, e-tickets can be forwarded to the new party by the original booker. However, tickets can only be transferred once and will incur a £3 admin fee. Please call 0207 557 7390 (10am – 5.30pm, Mon – Sat) or email customer.relations@lwtheatres.co.uk

We will accept printed tickets but they are not necessary. We encourage you to show your tickets on your mobile device. E-tickets will be emailed to you 24 hours in advance.

There is an on-site bar at the end of the experience, offering a simple, locally sourced menu of cold sharing platters and a range of drinks.

With the exception of phones, which will be placed in sealed bags for you to carry with you during the experience, you will not be able to take personal items into the performance. You will have free access to lockers on arrival, but please note these lockers are for small items, bags and coats only. We are unable to accept or store any large items of luggage and you will not be able to take these into the experience with you.

There are toilets at the beginning and end of the experience. Please note that access to toilet facilities are limited once the show has started. Please arrive 20 minutes before your scheduled start to allow time to use the facilities and lockers before making your way to your entry point.

The closest stations are:

Deptford(15 min walk) via Southeastern or Thameslink services

New Cross (19 min walk), via Windrush Services

New Cross Gate (25 min walk) via Windrush Services

Deptford Bridge (25 min walk) via DLR

Surrey Quays

(20 min walk) via Windrush Services

The closest bus stop is Deptford Fire Station (5 min walk) via bus routes 47, 188, 199, N1, N199.

If you are travelling by bike, Deptford is well served by London’s cycleways.

Please arrive 20 minutes before your scheduled start time.

Entry closes 5 minutes after your scheduled start time. There are no late admissions or refunds for latecomers.

There is limited parking on-site which is reserved for those with access requirements. This will be allocated on a first-come-first served basis. Please enquire when making your booking or by emailing [email protected]

The 6pm performance on 13 August will be BSL interpreted. To book for this performance please call 020 7557 7390 (10am – 5.30pm, Mon – Sat) or email access@lwtheatres.co.uk. You can also book a slot in our Familiarisation zone before the performance  to help prepare for the experience.

The 6pm performance on 20 August will be Audio Described. To book for this performance please call 020 7557 7390 (10am – 5.30pm, Mon – Sat) or email access@lwtheatres.co.uk. You can also book a slot in our Familiarisation zone to help prepare you for the experience.

The 5pm performances on 23 July and 3 September will be Relaxed. To book for one of these performances please contact 020 7557 7390 (10am -5.30pm, Mon – Sat) or email lwtheatres.co.uk.

We have been working to ensure STOREHOUSE is wheelchair accessible. To book for the performance as a wheelchair user please call 020 7557 7390 (10am – 5.30pm, Mon – Sat) or email access@lwtheatres.co.uk. You can also book a slot in our Familiarisation zone to help prepare you for the experience.

The familiarisation zone is a safe, accessible space where you can spend up to 20 mins talking through the show with a member of our team to help you prepare. You will be able to: Touch example materials and flooring Smell example scents used See example lighting transitions,  interactive props and set pieces View the model box to understand the set layout Hear examples of sound level and content Please request a familiarisation zone slot while making your booking. Our customer services team can advise you on timings.

Yes, a visual guide will be available. Please revisit this page in May when the guide will be published and available to download here.

The experience is approximately 90 minutes, and requires walking between multiple locations, with limited, periodic seating opportunities. Audiences should expect to be standing for around 20 minutes at a time.

We recommend requesting your free companion ticket when you book. Please call 020 7557 7390 (10am – 5.30pm, Mon – Sat) or email access@lwtheatres.co.uk.

There are accessible toilets at the beginning and end of the experience. Please note that access to toilet facilities are limited once the show has started. Please arrive 20 minutes before your scheduled start to allow time to use the facilities, lockers and to ensure timely arrival at your allocated  entry point to the show.

Attending while pregnant is entirely at your discretion. If you are comfortable standing for periods of around 20 minutes at a time, you are very welcome at STOREHOUSE.

The age guidance on the show is 16+. School groups can book into any performance. If your group is younger than 18, you must book in group sizes that allow for 1 adult to every 8 young people (as a minimum). Schools tickets are £20 per person and you will receive one free teacher ticket for every 8 student tickets booked. Please call 0203 925 2996 (10am – 5.30pm, Mon – Fri) or emailing groups@lwtheatres.co.uk.